Under the overarching theme of “Beyond Customer Expectation,” the DAIKIN Service Partner Policy Meeting & Awarding 2024 took place in Jakarta on May 3. Beyond serving as a platform to introduce new after-sales service policies, the event also recognized DAIKIN’s business partners for their outstanding contributions to after-sales service excellence.
During the event, DAIKIN outlined its strategic direction for after-sales service development in Indonesia, emphasizing the establishment of high-performance service standards. These standards are achieved through enhanced technical competency, speed, reliability, courtesy, and business process digitalization to maximize technician efficiency. To support this vision, DAIKIN has prepared comprehensive training programs tailored for the human resources of its business partners.
Concurrently, DAIKIN highlighted its special focus on environmental stewardship, inviting business partners to actively contribute to the company’s sustainability initiatives. With two primary pillars—carbon emission reduction and refrigerant recovery—the strategy leverages inverter-based AC technology to lower emissions. As a pioneer and the only climate solution provider offering dedicated refrigerant recovery services, DAIKIN sets a new industry benchmark.
Aligning with government commitments to gradually phase down refrigerant consumption due to climate change impacts, refrigerant recovery services present a promising new business avenue for DAIKIN partners. This initiative not only expands service availability but also aligns seamlessly with environmental responsibility, embodying DAIKIN’s core service philosophy: delivering exceptional service that consistently exceeds customer expectations.
